SUMMARY

This full year, 260 day position, assists the Information Technology Director to provide and maintain the systems and networks to meet the information needs of the Schools for reliable, integrated, secure information systems on which to run mission critical, office automation and other applications that support and help provide effective and efficient services and to help resolve end user problems in their use of technology; implements complex information systems, networks and diverse end user applications; works with end users to identify understand and The Technology Security and Support Specialist is responsible for maintaining and improving upon the security, and effectiveness of all areas under their direction and control.  

 

SUPERVISION

Supervision Received: Works under the general and specific direction of the Director of Network  Technology following established rules, regulations, policies and procedures. 

 

JOB ENVIRONMENT

• Administrative, technical and other work is performed in a typical, seasonally comfortable environment with contemporary office systems, tools and equipment. 
• The noise level near computers and related systems is constant and can be moderately loud to very loud.
• Operates standard office equipment; mini- and microcomputers, related peripherals, system and network operating systems. 
• Required to drive a car to attend meetings and perform work at various work locations throughout the community. 
• Makes frequent contact with other school departments and employees; 
• Occasional contact with vendors and software support representatives and technician

ESSENTIAL FUNCTIONS

• Maintains and ensures server stability and network connectivity; verifies that system protection devices are operating correctly and are current.
• Assists in developing and maintaining a cohesive integrated IT infrastructure to reliably support most user applications; assists with implementing component upgrades and replacements; assists in providing 24 x 7 IT systems availability and support; assists in researching user requirements and vendor product/service capabilities, platform requirements, and capability with existing systems.
• Installs and/or assists with the installation of system applications, utilities, and end user applications, routinely backs up all systems, programs and data.
• Monitors and analyzes hosts of VMware; checks for alarms/notifications; checks for performance issues; ensures license compliance; plans, implements and manages infrastructure, networking and configurations.
• Installs, configures, upgrades and maintains Mashpee domain and all objects contained therein.
• Installs, configures and manages components of Endpoint Detection and Response solution.
• Configures, maintains, upgrades and manages the school network consisting of multiple VLAN’s spanning multiple locations school wide over a variety of networking media, devices, specifications, etc.
• Chromebook warranty and general repairs.
• Performs systems preventative maintenance and periodically analyzes and reports on the capabilities of the IT infrastructure to meet the school’s needs.
• Supports/ troubleshoots phone equipment.
• Trains/instructs users on how to effectively use IT systems and applications and to increase their ability to do so; orients new employees to their assigned systems.
• Answers or obtains answers for user questions regarding IT; advises users of supported IT standards, systems and applications; refers matters about unsupported products and services to the Director of Network Technology; advises users regarding data integration and integrity requirements and opportunities.
• Works with the Director of Network Technology to expand infrastructure capacity and functionality.
• Performs other similar or related duties as required or as the situation dictates.

 

The essential functions or duties listed below are intended only as illustrations of the various

types of work that may be performed. The omission of specific statements of duties does not

exclude them from the position if the work is similar, related or a logical assignment to the

position.

MINIMUM QUALIFICATIONS

• Associates degree in information technology or a related field from an accredited institution
• Minimum Five  years of experience managing network Systems; school network systems preferred
• Demonstrated experience in supporting multiple networks and network security including access controls, cryptography, monitoring and analysis, risk/response/recovery; applications, voice and systems administration; 
• Demonstrated interest in continued learning and professional development; training certifications in relevant systems and networking are highly desirable
• Any equivalent combination of education, training or experience which demonstrates possession of the required knowledge, skills and abilities necessary to perform the essential functions of the job.
• Demonstrate, through references or otherwise, the ability to assign priorities to varied work demands, independently and effectively accomplish detailed work requirements, and provide high levels of courteous service with the  appropriate judgment, discretion and professional office protocols
• Possess and maintain a valid Commonwealth of Massachusetts driver’s license (Class D) to operate a motor vehicle.
• Successfully be able to complete a comprehensive background investigation and criminal record check. 
• Must be able to provide proof of eligibility to work in the United States.

 

Skills Required and Prefered 

• Extensive knowledge of current versions of WindowsTM;
• Active DirectoryTM Google Workspace for Education; 
• Solid understanding of TCP/IP, routers, and current networking Topologies;
• Working knowledge of school network systems is preferred.
• Diagnosing and repair  IT systems, hardware, software malfunctions and failures, user applications and/or data failures
•  IT administrative functions
• Provide effective cogent advice for IT infrastructure development, reliability and maintenance
• Provide for smooth transitions from current to new product/platform Generations
• Administering systems and application support agreements
• operating a keyboard at an efficient speed

 

Physical Requirements: 

• The work is primarily of an intellectual nature but requires some physical capabilities. 
• Focus on complex detailed data and information for extended periods of time and periodically move from desk and computer display to other parts of the office and building to talk or listen;
• Frequently required to use hands and fingers for computer work, writing on and manipulating papers; tools, and controls
• Frequently required to sit, talk or hear; stand and walk; bend, stop or kneel
• Must be able to lift and/or move up to 10 pounds;  occasionally lift and/or move up to 60 pounds.

[This job description does not constitute an employment agreement between the employer

and employee and is subject to change by the employer as the needs of the employer and

requirements of the job change.]